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Important Notice About Windows 10 and ZBrush Posted 2 days ago by Simon Day - Posted in General

Pixologic have reported that upgrading to Windows 10 will have an affect on current ZBrush users

When opening the program for the first time on Windows 10 after the upgrade, ZBrush will not recognise the system it is running on and therefore not work right away.

Pixologic have created solutions to address this issue, with the method a little more convenient for those that have yet to upgrade.

We've shared all the possible scenarios and how to overcome any difficulties in the activation process. 

If you are own a single or volume license of ZBrush, do the following:

Not upgraded? Use ZPlugin >> Deactivation >> Web Deactivation.

This will shut that copy down and open your web browser to a page that asks for your registered email address.  Submit that form and then be sure to also confirm on the page that follows.  This will free your activation up so that you can activate again right away after upgrading Windows.  You should not need to reinstall ZBrush after the upgrade unless you've also chosen to totally wipe your system before installing Windows 10.  You will need to reactivate, however.

If you have already upgraded or if you forget to deactivate first then you will likely encounter a problem when you go to activate again after the upgrade.  Upon filling in the Web Activation form you may receive a message that ZBrush has been activated too many times.  In that case, click the button to View Activation History.  This will take you to where you can request a repair to remove the lost activation from your serial number.  

Pixologic will normally process these within 1-2 hours during normal business hours, after which you'll receive an email letting you know.  At that point you can then activate successfully.  

Please note that normal business hours are M-F from 9 am to 5 pm, Pacific time.  

Obviously, the best way to avoid issues is to deactivate ZBrush before you upgrade Windows!

ZBrush Floating Licenses (No Serial Number -- Managed By One of Your Servers)

If you're in a company or school environment that uses floating licenses, you have it easy.  Just upgrade Windows and that's it!  ZBrush needs no special preparation before upgrading the OS or after the upgrade is complete.

ZBrush Trial Users

You don't have to do anything with ZBrush before upgrading Windows.  After upgrading Windows you will receive a message from ZBrush concerning a corrupt licenses.  Don't panic!  Just browse to your ZBrush 4R7 Trial folder and run the Pixologic Deactivation Manager found there.  You will see a button to Reset.  Click that, close the manager and restart ZBrush.  It will now ask you to load your license file again and will then reactivate, continuing the Trial where you left off.

ZBrush to KeyShot Bridge

This uses the same activation system as for the ZBrush Trial.  There's nothing you need to before upgrading to Windows 10. Just follow the instructions for Trial users, above.

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